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FAQ

What are the products you are currently offering?


At present, we have footwear, apparel, selected sports accessories and gym equipments.

How can I know if the product is ready for shipping?

You will receive an email notification if the item is ready for dispatch.

How can I know if the product is out-of-stock?


You cannot proceed with checkout process if the item is out of stock. A notification message will pop-out in the lower left screen.

What happens if the item I included in the shopping cart is ‘Out of Stock’?


You cannot add an item/s to the shopping cart once a product is out of stock.


To verify if the item is available from the online store, you may send an inquiry to [email protected] or call 533-31-87 local 245 to check availability.  A customer service helpdesk officer is available to assist you from Monday - Friday (9:00am - 6:00pm) and Saturday (9:00am -12:00pm).


Note: In the event that you continued with the item transaction, and no item was delivered due to 'Out of Stock', your order will be considered cancelled.  You can go back and repeat your order.

What are your shipping restrictions? 


We only ship in the Philippines for now.

How much is the shipping fee?


Currently, we offer FREE SHIPPING for customers nationwide except for Equipment items.

Can I still buy an item without registering?


You can still enjoy shopping at Olympic Village even without registering an account. Just follow these steps.


1. Select the item you want to buy and ‘Add to Cart’

2. Review the item and select Checkout.

3. Select your preferred Payment Method.

4. Enter details and click ‘Place Order’.

How do I browse through the products?


You may browse through Olympic Village.com in two ways:


1. By Product Category – Choose from the main categories (Mens, Womens, Accessories, Equipment) and refine your selection by clicking on a sub-category from the menus that appear when you drag your mouse cursor on one of the four categories


2. By Search – Our site offers a Search function allowing you to search for the name of the item and instantly view the item’s description

How can I order?


If you see a product you’re interested in, select your size, and then enter your address and zip code. Our website will find available stock according to the store nearest your location. You may call to check on the availability and pricing of your selection. Store pricing may vary from website pricing.

 

Not all products available in stores are available online. We suggest you enter the name of the product you are looking for into the search box to find out if it is available online. If you don't find the product you're interested in, you may send us a note under our Contact Us section so we may include it in our online store. Please note that we’re constantly updating our inventory status; refresh frequently for the latest results.

 

If you have additional questions about any of the products we carry on our website, please email us at [email protected] or call us at 533-31-87 local 245 during office hours, Manila time. Prices and availability are subject to change without notice.

How do I place my order?


Simply click on the product you wish to purchase, click on the ‘Add to Cart’ button, and proceed to either purchase additional items or to the checkout page. 


Saving items in your shopping cart does not mean a reservation. The checkout facility allows you to keep track of items you want to buy until you are ready to make the payment. However, if you choose to save an item, you can use the wishlist feature where you can share and save your item and buy later.


Note: When payment has already been made, you may no longer cancel or change your order. It is highly recommended that all information and order details be reviewed and finalized first before clicking the ‘Place Order’ button.

My order is paid already. What happens next? 



You will receive payment verification that your payment has been processed successfully.

 

Once an order is verified by Olympic Village, orders will be processed according to Cut Off Orders schedule as follows:

 

Monday - Friday (9:00 - 4:00pm)

Saturday - (9:00am - 12:00 nn)

Orders beyond cut-off time will be processed the next day.

For orders during weekends and special holidays, processing will be next business day.

 

For bulk orders, please contact [email protected] for details.

How do I pay for my items?


OlympicVillage.com.ph accepts any of the following payment methods:


1. Paypal

2. Dragonpay (Over the Counter and Bank Deposit) payments in SM Business Centers, Robinsons Department Stores Business Centers, LBC, BPI, BDO, Metrobank, RCBC, EastWest bank, Robinsons Bank,Sterling Bank of Asia, Chinabank, PNB, Unionbank, UCPB, Maybank and Landbank.


You will be charged in Philippine Pesos. Your details are safe with us as we take security very seriously. We also take fraud very seriously so all credit card and debit card transactions are subject to validation and authorization by both the card issuer and us.

How to pay an item via Paypal?


1. Search and select an item you want to purchase (using the search bar or the top menu). Do not forget to click ‘Add to Cart.’


2. Proceed with ‘Checkout’. Type your details or use your login under Billing Details.


3. Under Payment Methods, select Paypal.


4. Before placing your order, do not forget to check the ‘I Agree’ checkbox.


5. Finally! Click Place Order


This will redirect you to Paypal page. Do not forget to use your login information


What is Dragonpay?


Dragonpay provides an alternative channel for purchasing goods or services from the Internet. Dragonpay online payment solutions allow buyers and sellers to conduct e-commerce without the use of traditional credit cards or PayPal.


How to pay an item via Dragonpay? 


  1. Under Payment Methods, select Dragonpay.
  2. You will be redirected to Dragonpay page.  From the dropdown selection, you can see the following options in RED:  Online Banking, Over-the-Counter/ATM BANKING, Over-the-Counter Others
  3. In case you select Online Banking,  you will be redirected to bank page.  Kindly check your email as Dragonpay automatically sends email instructions.
  4. For Over-the-Counter/ATM Banking, you will be requested to deposit your payment.  There will be additional instructions sent to your email that needs to be included in your deposit slip upon bank deposit.
  5. Kindly wait for 24 hours to confirm your payment.  Happy shopping!


Am I required to sign up for an account with Dragonpay?



No need to sign up for a Dragonpay account. Just follow the email instructions that will be sent to you after a transaction.

How would I know if the item I paid using Dragonpay is successful? 


You will receive an email notification from Dragonpay that payment is successful. For other payment related inquiries, kindly send us an email to [email protected] or call 533-31-87 local 245.

What is a wishlist?


For items you wish to buy later, you can use the wishlist feature. But first, you must be a member of OlympicVillage.com.ph community to utilize it. 

                                                                                

For your wishlist tagged as ‘Sale’, you will receive an email notification that your item is marked down. 


A registered member of the Olympic Village online store can also buy the item via wishlist.

Can I buy the item I saved under Wishlist?


Of course! 


1.Do not forget to login to your account and open Wishlist tab (under My Account).


2. Just click ‘Add to Cart’. Proceed with the checkout and place your order.


3. Please take note that customers with Olympic Village registered accounts are the only ones that can buy items from the Wishlist

I'm not yet a member of Olympic Village online store, but I want to save my wishlist. 


You can only save your wishlist if you are a registered member of Olympic Village online store. 

Can I share my wishlist to everyone? How?


For sharing your wishlist, just follow these steps:


1. Visit Olympic Village website and use your login email address and password


2. Under My Account, click the Wishlist tab.  


3. Click from any of the following icons: email (type the email address where you want to send the wishlist), Facebook, Twitter, Pinterest and Google Plus. Proceed in sharing your wishlist


      4. If wishlist is sent to yours or someone else’s email, open it.

Is it possible that someone can buy my wishlist? 


Someone can buy your wishlist only if you shared your wishlist to that person and sharing will require an Olympic Village.com account.

How can I register for Olympic Village webstore?




  1. Visit http://olympicvillage.com.ph and click Register.
  2. Enter all the required information. An email confirmation will be sent to you shortly.
  3. Congratulations! You are now a member of Olympic Village community!
  4. Have fun adding an item to cart, share and buy wishlist - for you, or a friend!

What do I do if I encounter problems creating or signing in to my Olympic Village.com account?


If you're having problems accessing our website, please make sure that you have the latest version of your operating system provider (Windows, OSX, etc). If you’re still having problems, you can email us at [email protected] or you can contact us directly with the number 533-31-87 local 245 and let us know:


                                       - Details about the issue

                                       - Screenshots of any error message you get

                                       - Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)? 

                                       - What you have done so far to try to resolve it?

I want to store more shipping addresses. Is it possible?



Only registered users of Olympic Village online store is allowed to store up to 5 frequently used addresses!

How do I change the details on my Olympic Village.com account?



Log in to your account and you can change your details at any time. We recommend that you check your account once in a while to make sure your details are up-to-date.

How can I change my password?


1. Go to olympicvillage.com.ph and click the Register icon found on the upper right.

2. Login your username and password.  Under My Account, click Edit Profile.

3. Type your Old Password. Then, enter your new password.

       4. Click Update.     

I forgot my account password. Help!



Under the register icon found on the upper right, click on Forgot Password then enter your Username afterwards the website will send an email to your email account with directions to reset your password.

Package re-shipments may be necessary in the following scenarios:


1. Customer provided the wrong delivery address, and as such, the address may not exist or the address and recipient do not match.

2. Absence of recipient or representative's representative to claim the product upon delivery;

3. Refusal of recipient to claim the delivery

In such cases, the packages will be sent back to our warehouse and may have to be reshipped at another date to either the same delivery address or a different one. This will cost the customer additional charges. In case the customer refuses to have the item reshipped, he will not be refunded with the shipping cost that he previously paid for. He can, however, be refunded for the item that he ordered.

What is your policy for items I want to return?


  • Olympic Village strives to fulfill every order that is placed through its Website upon confirmation of customer payment. Your receipt of confirmation email advising Transaction Approval signifies that your Credit/Debit Card has been accepted by the Card Company and that your Bank has already deducted from your account the purchases that you have made. At this point, you are no longer allowed to cancel your order in the same manner that a credit/debit card has already been swiped during a physical card transaction. 

  • Pursuant to the Implementing Rules and Regulations of R.A. 7394 or the Consumer Act of the Philippines, consumers have the right to return shoddy or defective goods or demand for remedies in case of defective or imperfect service. (A product is considered defective when it does not offer the safety that may rightfully be expected of it. A product has quality imperfections if: (a) the product is unfit or inadequate for the purpose, use of consumption for which they are designed or intended; (b) its condition shall jeopardize the quality and characteristics of the product resulting to a decrease in its value; or (c) those conditions that result from inconsistent or insufficient information provided in the container, labels or packaging of the product.)

  • However, in the case of sales promotions like "water or fire-damaged sale", the statement that such sale items are non-refundable may be allowed provided the defects are apparent and visible to the consumer and that proper disclosure are made at the time of purchase.

  • The defective products Item/s returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, Olympic Village will replace the item and pay for the appropriate shipping costs.

  • Returned items must be in their original condition (all box, packaging, tags still attached, unwashed & unworn). Shipping and handling cost incurred are non-refundable. Exchange of items is not allowed in the retail or brick-and-mortar stores.

Customer must notify Olympic Village via email [email protected] immediately within 7 days starting from the date of delivery, the specific reason for the return and the color/size of replacement. The company will inform the customer if the item for exchange is available. If available, the company will immediately advise the customer to send back the item to the standard return address within 24 hours of receipt of email notification.  You can access the return form by clicking this link.


If the replacement product requested by the customer is not available, or if available, is of a different price, the difference in price shall be supplemented or paid by the customer first and upon confirmation of payment, delivery will be processed.  


What are the acceptable conditions if I'm about to return an item?


Reasons for Item ReturnOriginal Packaging (together with product tags, waybills)
Wrong item delivered
Manufacturer's defect
Size is too small
Size is too big

What are the steps in Returning an Item?


1. Visit olympicvillage.com.ph and click shipping returns.

2. Carefully fill out the form and click send.

3. Once you filled out the purpose of product returns, kindly wait for Olympic Village Customer 

4. Service as he will be the one to address the return concerns.

       5. Please allow Olympic Village to process your returns within 7-15 days.

Our partner courier will conduct three delivery attempts given the following reasons:



1. No available person to pick the package.

2. Out of town

3. Change of delivery address.

For the third attempt, and the customer is not available to claim the package personally, the authorized person (on his behalf) has to present:



1. Authorization letter

2. Proof of identification


If in case there’s still no recipient to get the package, our partner courier will coordinate with Olympic Village head office.


For change of address, there will be an additional shipping fee on top of the first charge. In case such happens, kindly notify Olympic Village via email [email protected] or call 533-31-87 local 245 immediately.

What is your policy for refund?


1.  Send an email to [email protected] with SUBJECT: REFUND.

   To further assist you with the transaction details, kindly fill up the following details:


- Name:

- Sales Order Number:

- Payment Method [Paypal/Dragonpay].

- For transactions paid under Dragonpay, kindly provide the Transaction Reference No. found in 

your email.


2.   Please allow Olympic Village to process the refund within 7-15 days.  

3.   An Olympic Village Customer Service staff shall coordinate the refund concerns with the customer.


Note: All the info needed must be verified first before processing.

How long can I wait for my order?

Olympic Village commits to a delivery period of at most, three (3) business days for Metro Manila and maximum of seven days (7) for outside Metro Manila upon confirmation and approval of order.


Delivery, however, may take longer and will cost surcharges for areas out of coverage.

 

In cases of adverse weather conditions or state of calamities, shipping might take longer. Olympic Village is not to be held liable for this. In such cases, the customers will neither be refunded for shipping fees nor charged with additional shipping cost.

I cannot receive the package personally. Can someone receive it for me?


If you are not available to personally receive your item, you can leave a message before placing your order to the checkout page. 


In this process, the recipient is required to sign the waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a proof of identification to ensure safekeeping of your package. 


Please note that an order is entitled to three (3) delivery attempts. After the third attempt and the order is still not signed as received by the customer, it shall be delivered back to our third party freight forwarder’s office, for Metro Manila deliveries or in your nearest LBC branch for Provincial deliveries. Orders shall remain open for pick up for seven (7) days. Within this period, you may also opt to have the order redelivered. The attempt to redeliver entails another shipping fee which the customer will shoulder.


Do you accept store pickup?


Currently, we do not accept online purchased items for store pickup.

I want my item to be delivered in another location. Is it possible?


For other delivery concerns, please send a message [email protected] or call 533-31-87 local 245 immediately.

How do I track my item?


You can track your orders via Xend widget found here [link=http://olympicvillage.com.ph/shop/olympicvillage/pages/315/ordertracking]

 

Please take note that this tracking widget only supports items delivered thru Xend.


For orders shipped thru LBC, you may track your orders by visiting the 
LBC website.

How can I join your promos?


You can subscribe to Olympic Village newsletter for sale promos and store events. You can also follow Olympic Village on Facebook & Instagram.

I’ve been receiving email notifications from Olympic Village.  Should I ignore it?


Email notifications are received by customer in reference of his order status.  Please take note of the following status emails:



STATUS EMAIL

WHAT it MEANS

Order Confirmation

This order status notification is the first email that a customer receives when ordering items from Olympic Village online store.

Payment Received

This is to confirm that customer’s payment is received.

Payment Reminder

If a customer’s payment is Dragonpay,  s/he will receive a notification requiring to settle the payments on or before the prescribed deadline (as stated in email).

Payment Expiration Notice

If a customer reached the payment period, he will receive a notification that the payment will not processed because it reached the prescribed deadline for settlement.  

For Shipping

This notification means that order is ready for customer delivery.   Please take note of the delivery lead time.



Completed

This notification means that order is completed - meaning orders are processed and delivered to the customer.


Should there be any concerns on emails status, feel free to add [email protected] to your address book.


Note: There is possibility that the emails sent by the website can be sent to your Spam or Junk Email folders. Please check those email sections just in case.

Customer Service is available from Monday-Friday, 9:00 am - 6:00 pm;

*Inquiries during weekends or holidays will be responded the next business day.



What do I do if my question is not included in the FAQ?


If you cannot find the answer to your question here, we recommend that you contact us directly by sending a message to our email: [email protected] or you can use our contact number: 533-31-87 local 245.

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